"Over the last two months we have audited every driver in London and further strengthened our processes," he said in an emailed statement. Jamie Heywood, Uber's regional general manager for Northern and Eastern Europe, said the company has set the standard on safety for London rides. It's introduced an emergency 911 button, anonymized rider pickup and drop-off locations and made it easier for riders to share trip information with friends and family. To combat this, Uber has steadily added new safety features to its app. Several lawsuits have been brought against the two companies saying passengers were raped, kidnapped and groped by drivers.
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Hundreds of passengers and drivers have alleged assault during rides over the past few years. "From time to time, Uber uses a 'selfie check' to verify the driver, but it's not clear how accurate this method is."īoth Uber and Lyft have come under fire for not doing enough to make rides safer. "For bad actors, it's not hard to circumvent Uber's signup process since it's designed to get drivers onboarded as quickly as possible and with as little hassle as possible," said Harry Campbell, a ride-hail driver who runs the popular Rideshare Guy blog. And on some occasions they bought bogus identities on the internet. Sometimes drivers reportedly used another person's license and Social Security number to sign up for the ride-hailing service. Instances of unauthorized drivers, including convicted felons, being on the Uber app have surfaced in other cities, including San Francisco, Houston and Boston. Harry Campbell, founder of The Rideshare Guy